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If you have any questions, please feel free to contact us at info@dmsdesignstudio.com or at 315.635.1200
1. Do you alter the original photo(s)?
No, the enhancement, retouch or restoration of a photo is done digitally, your original photo(s) will be returned unmodified. (back to top)
2. My photos have mold & stains. Can you restore these?
Yes, these photos can be restored. Plus, the more info you can provide about a specific photo (i.e. the location of the shot, what should be in the background if missing, etc.) the more accurate the restoration. Don't worry if little is known about the photo as a high quality restoration can still be achieved using our custom techniques. (back to top)
3. Can I send the photos in a frames
Yes, if you do not want to remove the photo from the frame just send everything as is. Please note the photograph will be taken out of the frame for restoration purposes and placed back in it when shipped back to you. If the photo cannot be removed from the frame without further damage, then we will arrange to scan in the most accurate fashion possible. (back to top)
4. How do I place an order?
Print out our order form, fill it out and send it along with the photo(s) to:
DMS Design Studio
8842 Wandering Way
Baldwinsville, NY 13027
You may also mail us a CD ROM instead of the original photo. Please note: photos sent to us on CD ROM must be a resolution of at least 300 dpi and saved in an uncompressed file format. (back to top)
5. How should I package my photos for mailing?
Photo Mailers are appropriate packaging for newer photos or negatives that just need color correction or retouching done. If the photo is old, damaged and/or fragile, we recommend that you:
Place the photo between two pieces of thick cardboard (the edges of the cardboard should extend at least 1 inch beyond the photo), tape the cardboard together at the edges, place it in an envelope and send it to us at DMS Design Studio 8842 Wandering Way Baldwinsville, NY 13027. (back to top)
6. How long will it take to complete my order?
This can vary, because a photo that has moderate damage usually takes about a week to process during most of the year. But the closer we are to a holiday, the longer it may take. Rush orders are available at an additional cost. Please call for an estimate. (back to top)
7. Do you ship your work overseas?
No, all of the work we are sent is done in our offices, your original files and photos never leave our hands. (back to top)
8. Can you provide restorations or modifications of commercial photos?
Yes, we have expertise in commercial photo preparation and modification. (back to top)
9. I only have the negative to the photo I want restored/retouched, can you still help me?
Yes, we can scan your negative or other transparency and make the necessary corrections the same way we would a print. (back to top)
10. Can I see the results of the restoration before the prints are made?
Yes, we can post the results of the restoration online if you would like to see it before it is printed. Please let us know that you would like to see the finished product and give us your email address so we can send you a link to view your photo(s) before we send you the completed project. (back to top)
11. How should I scan the original photo to send to you?
Scan the photo at 300 dpi (dots per inch) for 8x10 RGB (true color) output. Then save as JPEG, jpg, "high" quality setting. You can then upload it to us or put it on a CD and mail it to us. (back to top)
12. I don't have a scanner or don't know how to scan a photo into my computer, what can I do?
If you don't have the ability or equipment to scan the photo, you can bring it to a photo or copy center and they will help you. Tell them to scan it for 8x10 output at 300dpi (dots per inch) and save it on a CD at a JPEG, jpg "High" quality setting. RGB (true color), (back to top)
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